Contact us

You can contact us through email or WhatsApp.

Email: care@ishwarivastra.com
WhatsApp: 9818293784

Please share your order number, registered phone number, and issue details so we can help you faster. For complaints or grievances, we aim to acknowledge your concern within 48 hours and resolve it within 30 days, depending on the nature of the issue.

Once your prepaid order is confirmed, we usually process it within 2–4 working days. After dispatch, delivery across India generally takes 7–10 working days.

During festive seasons, sales, public holidays, or courier delays, delivery may take slightly longer. Once your order is shipped, tracking details will be shared with you through email, SMS, or WhatsApp.

Yes, Ishwari Vastra offers free shipping across India on all orders.

There is currently no minimum order value required for free shipping. We want your shopping experience to feel simple, smooth, and stress-free.

At present, we accept prepaid orders only.

You can make secure online payment through the payment options available on our website. We use Shiprocket Checkout and enabled payment services to process payments safely.

Yes, you can request a return or exchange within 7 days from the date of delivery.

The product must be:

• unused
• unwashed
• undamaged
• with original tags intact
• without perfume smell, deodorant smell, sweat marks, stains, or alteration
• in saleable condition

Return or exchange requests after 7 days may not be accepted.

Return shipping charges depend on the reason for return.

If the product received is wrong, damaged, defective, or the issue is from our side, Ishwari Vastra will bear the return shipping charges.

If the return is due to size preference, colour preference, style preference, change of mind, or customer-side reason, the customer will bear the return shipping charges.

If you receive a damaged, defective, or wrong product, please contact us within 7 days of delivery.

Please share:

• order number
• registered phone number
• clear product photos
• packaging photos
• issue details
• unboxing video, if available

After verification, we will help you with the appropriate refund or resolution as per our policy.

We make every effort to show our products as accurately as possible. However, slight colour variation may happen due to screen brightness, camera lighting, photography, or device display settings.

Our products are made in standard sizes. Minor size variation may occur due to normal garment manufacturing and manual measurement.

To keep your outfit beautiful for longer, please follow the wash care instructions. Some fabrics may show slight shrinkage if washed harshly, soaked for long, dried in direct sunlight, or not cared for properly.