Last Updated: [23, June,2023]
At Ishwari Vastra, customer trust is important to us. This policy explains how customers can contact us and how grievances are handled.
1. Customer Support Details
For order-related queries, product queries, delivery issues, return requests, exchange requests, refund updates, or general support, contact:
Customer Support Email: care@ishwarivastra.com
WhatsApp Support: 9818293784
2. Business Details
Business Name: Ishwari Vastra
Founder: Taruna Khanna
Business Address: Flat No. 5082, Zara Rossa, Gurugram, Haryana, India
GSTIN: 06APLPK0055K1ZV
Website: www.ishwarivastra.com
3. Grievance Person
Name: Taruna Khanna
Email: taruna@ishwarivastra.com
Address: Flat No. 5082, Zara Rossa, Gurugram, Haryana, India
4. Types of Complaints Covered
Customers may raise complaints related to:
- order confirmation
- payment issue
- shipping delay
- wrong product received
- damaged product
- return request
- exchange request
- refund delay
- product quality concern
- website issue
- privacy concern
- marketing communication concern
- customer support experience
5. How to Raise a Complaint
To raise a complaint, email us at care@ishwarivastra.com or taruna@ishwarivastra.com.
Please include:
- full name
- order number
- registered phone number
- email address
- issue details
- product photos/videos, if applicable
- payment reference, if applicable
- preferred resolution
6. Acknowledgement Timeline
We aim to acknowledge customer complaints within 48 hours of receipt.
7. Resolution Timeline
We aim to resolve complaints within 30 days from the date of receipt, depending on the nature and complexity of the issue.
Some cases involving courier partners, payment gateways, banks, or investigation may require additional time.
8. Escalation
If you are not satisfied with the initial response, you may escalate the matter to the grievance person at:
Email: taruna@ishwarivastra.com
9. Customer Cooperation
Customers may be required to provide additional information, photos, videos, bank/payment details, or product inspection support for resolution.
Delay in customer response may affect resolution timelines.
10. False or Misleading Complaints
Ishwari Vastra reserves the right to reject false, misleading, abusive, fraudulent, or unsupported complaints.