Last Updated: [23 June, 2026]
At Ishwari Vastra, we want customers to shop with confidence. This policy explains how returns, exchanges, and refunds are handled.
1. Return and Exchange Window
Customers may request return or exchange within 7 days from the date of delivery.
Requests made after 7 days may not be accepted.
2. Eligibility for Return or Exchange
Products are eligible for return or exchange only if:
- product is unused
- product is unwashed
- product is undamaged
- original tags are intact
- product has not been altered
- product has no stains
- product has no perfume smell
- product has no deodorant smell
- product has no sweat marks
- product has no body odour
- product is in saleable condition
- original packaging is available where applicable
3. Non-Returnable Conditions
Return or exchange will not be accepted if:
- product is used
- product is washed
- product is damaged by customer
- tags are missing
- product is altered
- product is stained
- product smells of perfume, deodorant, sweat, or body odour
- product is not in original condition
- return request is made after 7 days
- product is sent without approval
4. Sale and Discounted Products
Sale and discounted products are returnable if they meet all return eligibility conditions.
5. Return Shipping Charges
Return shipping charges depend on the reason for return.
Brand-side fault
If the product is wrong, damaged, defective, or the issue is verified as Ishwari Vastra’s fault, Ishwari Vastra will bear return shipping charges.
Customer-side reason
If the return is due to size preference, style preference, colour preference, change of mind, customer ordering wrong size, or any customer-side reason, the customer will bear return shipping charges.
6. Damaged, Defective, or Wrong Product
If you receive a damaged, defective, or wrong product, contact us within 7 days of delivery.
Please share:
- order number
- registered phone number
- clear product photos
- packaging photos
- issue description
- unboxing video, if available
After verification, we will process refund as per this policy.
7. Refund Method
Approved refunds will be processed to the original payment method.
Refunds will not be issued in cash.
8. Refund Timeline
After receiving and inspecting the returned product, approved refunds will be processed within 5–7 working days.
Bank, payment gateway, UPI, card, or wallet credit timelines may vary depending on the payment service provider.
9. Exchange
Exchange can be requested within 7 days of delivery, subject to availability.
Exchange may be requested for:
- size issue
- wrong product
- damaged product
- eligible customer-side request
- other approved reasons
If the requested product or size is not available, refund may be processed as per this policy.
10. Inspection
All returned products will be inspected after receipt.
If the product fails inspection, return or refund may be rejected.
In such case, the product may be sent back to the customer, and shipping charges may apply.
11. Colour and Size Variation
Minor colour variation may occur due to screen settings, lighting, camera, or photography.
Minor size variation may occur due to standard garment manufacturing process.
Such minor variations may not be considered defects.
12. How to Request Return or Exchange
Contact us at:
Email: care@ishwarivastra.com
WhatsApp: 9818293784
Mention:
- order number
- registered phone number
- reason for return/exchange
- product photos/videos
- pickup address