Last Updated: [23 June, 2026]
This Privacy Policy explains how Ishwari Vastra collects, uses, stores, shares, and protects your personal information when you visit or shop from www.ishwarivastra.com.
By using our website, placing an order, creating an account, subscribing to updates, or contacting us through WhatsApp, email, SMS, phone, or social media, you agree to this Privacy Policy.
1. Business Details
Business Name: Ishwari Vastra
Founder: Taruna Khanna
Business Address: Flat No. 5082, Zara Rossa, Gurugram, Haryana, India
GSTIN: 06APLPK0055K1ZV
Website: www.ishwarivastra.com
Customer Support Email: care@ishwarivastra.com
WhatsApp Support: 9818293784
2. Personal Information We Collect
We may collect the following information:
- full name
- phone number
- WhatsApp number
- email address
- billing address
- shipping address
- pin code
- order details
- product preferences
- payment status
- payment reference details
- transaction information
- purchase history
- return, exchange, refund, or cancellation details
- customer support communication
- reviews, feedback, or testimonials
- IP address
- device type
- browser type
- website activity
- cookies and tracking data
- marketing preferences
3. How We Collect Information
We collect information when you:
- visit our website
- browse products
- create an account
- place an order
- make payment
- contact customer support
- request return or exchange
- subscribe to email, SMS, or WhatsApp updates
- submit product reviews
- interact with our ads or social media pages
- use cookies or tracking-enabled website features
4. Purpose of Data Collection
We use your information to:
- process your order
- confirm payment
- ship products
- send tracking details
- provide customer support
- manage returns, exchanges, refunds, and cancellations
- maintain order history
- detect fraud or misuse
- improve website performance
- personalize your shopping experience
- send promotional offers
- run WhatsApp, SMS, and email marketing
- run Meta/Facebook and Google advertising campaigns
- analyze traffic and customer behavior
- comply with tax, accounting, legal, and regulatory requirements
- resolve complaints and disputes
5. Payment Data
We use Shiprocket Checkout and other enabled payment services for prepaid payment processing.
We do not directly store full debit card, credit card, UPI PIN, net banking password, CVV, or other sensitive payment credentials.
Payment processing is handled by authorized payment gateway and checkout service providers.
6. Legal Basis and Consent
Where required, we process your personal data based on your consent, contractual necessity, legal compliance, business operations, fraud prevention, and customer support requirements.
By voluntarily providing your information, placing an order, subscribing to communication, or using our website, you consent to the collection and use of your information as described in this Privacy Policy.
You may withdraw consent for promotional communication by contacting us or using unsubscribe options where available.
7. Marketing Communication
We may send you promotional communication through:
- SMS
- phone
- social media platforms
- retargeting advertisements
Marketing messages may include:
- new collection launches
- festive offers
- sale announcements
- styling ideas
- cart reminders
- product recommendations
- brand updates
You may opt out of promotional communication at any time by contacting care@ishwarivastra.com.
Even after opting out, you may still receive transactional messages related to order confirmation, payment, delivery, refund, return, cancellation, or customer support.
8. Cookies and Tracking
Our website uses cookies, pixels, tags, and similar tracking technologies.
We may use:
- WooCommerce cookies
- Google Analytics
- Meta/Facebook Pixel
- Google Ads tracking
- Meta Ads tracking
- remarketing tools
- checkout tracking
- cart recovery tools
These help us improve website experience, analyze customer behavior, measure advertising performance, and show relevant ads.
Please refer to our Cookie Policy for more details.
9. Sharing of Information
We may share your information with trusted third parties for business and service purposes, including:
- Shiprocket Checkout
- payment gateway providers
- courier/logistics partners
- WooCommerce service providers
- website hosting providers
- IT support providers
- email service providers
- SMS service providers
- WhatsApp communication providers
- marketing agencies
- advertising platforms
- analytics tools
- tax and accounting advisors
- legal advisors
- government or regulatory authorities, where required by law
We do not sell your personal information to third parties.
10. Data Security
We take reasonable technical, operational, and organizational measures to protect your personal data.
However, no online platform, payment system, internet transmission, or electronic storage method is completely secure.
You are responsible for keeping your login credentials, OTPs, and account information confidential.
11. Data Retention
We may retain your personal information as long as necessary for:
- order processing
- returns and refunds
- customer support
- tax records
- accounting records
- fraud prevention
- legal compliance
- dispute resolution
- business analytics
- marketing records, where consent exists
When no longer required, data may be deleted, anonymized, archived, or securely stored as per applicable law and business requirements.
12. Your Rights
Subject to applicable law, you may request:
- access to your personal data
- correction of inaccurate data
- update of contact details
- withdrawal of marketing consent
- deletion of data, where legally permissible
- grievance redressal regarding personal data
Requests can be sent to care@ishwarivastra.com.
13. Children’s Privacy
Our website is intended for users who are legally capable of entering into valid transactions.
We do not knowingly collect personal data from children.
If we become aware that a child’s personal data has been collected without valid consent, we may take steps to delete such information.
14. Third-Party Links
Our website may contain links to third-party websites, payment pages, social media pages, or service providers.
We are not responsible for the privacy practices, policies, content, or security of third-party websites.
15. Product Reviews and User Content
If you provide product reviews, photos, testimonials, or social media tags, you allow Ishwari Vastra to use such content for website, social media, advertising, and promotional purposes.
You may request removal by contacting us.
16. Data Breach
If any data breach occurs and notification is required under applicable law, we will take appropriate steps to notify affected users and authorities as required.
17. Updates to Privacy Policy
We may update this Privacy Policy from time to time.
The updated policy will be posted on this page with a revised “Last Updated” date.
18. Privacy Grievance Contact
For privacy-related concerns, contact:
Grievance Person: Taruna Khanna
Email: taruna@ishwarivastra.com
Customer Support Email: care@ishwarivastra.com
WhatsApp: 9818293784
Address: Flat No. 5082, Zara Rossa, Gurugram, Haryana, India
We aim to acknowledge complaints within 48 hours and resolve them within 30 days, subject to the nature of the issue.