Terms & Conditions

Last Updated: [Insert Date]

Welcome to Ishwari Vastra. These Terms & Conditions govern your use of our website www.ishwarivastra.com and the purchase of products from our website.

By accessing our website, browsing our products, placing an order, making payment, creating an account, subscribing to our communication, or using any service offered by Ishwari Vastra, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use our website or place an order.

1. Business Information

Business Name: Ishwari Vastra
Founder: Taruna Khanna
Business Address: Flat No. 5082, Zara Rossa, Gurugram, Haryana, India
GSTIN: 06APLPK0055K1ZV
Website: www.ishwarivastra.com
Email: care@ishwarivastra.com
WhatsApp: 9818293784

Ishwari Vastra sells women’s ethnic wear, including kurtis, kurta sets, ladies suits, festive wear, tops, and ethnic work wear.

2. Use of Website

You agree to use this website only for lawful purposes.

You must not use this website:

• for fraudulent activity
• to place fake orders
• to impersonate another person
• to misuse offers, coupons, or discounts
• to interfere with website security
• to copy, reproduce, or misuse our content, images, logo, designs, or product descriptions
• to upload viruses, spam, or harmful code
• to violate any applicable law

We reserve the right to restrict, suspend, or cancel access to our website if misuse is suspected.

3. Eligibility to Use the Website

By using this website, you confirm that you are legally capable of entering into a valid contract under applicable Indian law.

If you are using the website on behalf of another person, you confirm that you have authority to do so.

4. Product Information

We make reasonable efforts to provide accurate product information, including:

• product name
• price
• size
• fabric description
• colour
• fit
• wash care
• product images
• product category
• availability

However, minor variations may occur in colour, texture, size, fabric feel, print placement, or appearance due to photography, lighting, screen settings, production batches, or standard garment manufacturing processes.

Product images are for representation purposes and may slightly differ from the actual product.

5. Product Availability

All products are subject to availability.

Adding a product to cart does not reserve the product. A product is confirmed only after successful payment and order confirmation.

If a product becomes unavailable after payment, we may cancel the order and issue a refund to the original payment method.

6. Pricing

All prices are displayed in Indian Rupees.

Prices may change without prior notice due to business decisions, supplier cost changes, discounts, promotions, taxes, or errors.

The price applicable at the time of order confirmation will apply to your purchase.

If a pricing error is discovered after order placement, Ishwari Vastra reserves the right to cancel the order and refund the amount paid.

7. Taxes

Prices may include applicable taxes unless otherwise mentioned.

GST invoice may be issued as per applicable law and business process.

Customers are responsible for providing accurate billing details where required.

8. Payment Terms

Ishwari Vastra currently accepts prepaid orders only.

Payments are processed through Shiprocket Checkout and other enabled secure payment service providers.

We do not directly store sensitive payment credentials such as full card numbers, UPI PINs, banking passwords, or CVV details.

An order will be processed only after successful payment confirmation.

9. Order Confirmation

After successful payment, you may receive an order confirmation through email, SMS, WhatsApp, or website notification.

Order confirmation does not mean final acceptance if the product is unavailable, payment is flagged, customer details are incorrect, or order appears suspicious.

We reserve the right to cancel any order in case of:

• product unavailability
• incorrect pricing
• suspected fraud
• payment failure
• incomplete customer information
• logistics restrictions
• technical error
• violation of our policies

10. Shipping and Delivery

We currently deliver across India.

Order processing time is generally 2–4 working days after successful payment confirmation.

Estimated delivery time after dispatch is generally 7–10 working days.

Delivery timelines are estimates and may vary due to courier delays, weather, public holidays, strikes, incorrect address, logistics limitations, or force majeure events.

Detailed shipping terms are provided in our Shipping Policy.

11. Customer Responsibility for Delivery Details

The customer is responsible for providing correct and complete:

• name
• phone number
• email address
• full shipping address
• landmark, if needed
• pin code

Ishwari Vastra will not be responsible for delays or failed deliveries caused by incorrect or incomplete customer details.

Re-shipping charges, if any, may be borne by the customer.

12. Cancellation

Orders can be cancelled only before shipment.

Once the order has been shipped, cancellation is not allowed.

Refund for eligible cancelled prepaid orders will be processed within 5–7 working days to the original payment method.

Detailed cancellation terms are provided in our Cancellation Policy.

13. Returns, Exchanges, and Refunds

Returns and exchanges are allowed within 7 days from the date of delivery, subject to eligibility conditions.

Products must be unused, unwashed, undamaged, with tags intact, and free from perfume smell, deodorant smell, sweat marks, stains, alteration, or signs of use.

Refunds for approved returns will be processed to the original payment method.

Detailed terms are provided in our Return, Exchange & Refund Policy.

14. Offers, Coupons, and Discounts

From time to time, Ishwari Vastra may offer discounts, coupon codes, festive offers, or promotional campaigns.

We reserve the right to modify, withdraw, extend, or cancel offers at any time without prior notice.

Coupons cannot be exchanged for cash.

Offers may be subject to additional conditions such as validity period, product category, stock availability, or minimum order value.

15. Intellectual Property Rights

All content on this website belongs to Ishwari Vastra or is used with permission.

This includes:

• logo
• brand name
• product images
• product descriptions
• website content
• graphics
• banners
• designs
• videos
• layout
• icons
• brand story
• taglines
• marketing content

You may not copy, reproduce, download, modify, distribute, sell, or commercially use our content without written permission.

Unauthorized use may result in legal action.

16. User Content, Reviews, and Testimonials

If you submit product reviews, photos, testimonials, feedback, comments, or social media tags related to Ishwari Vastra, you grant us permission to use such content for website, social media, marketing, advertising, and promotional purposes.

We reserve the right to moderate, edit, remove, or refuse reviews that are abusive, false, offensive, misleading, defamatory, or unrelated to the product.

17. Marketing Communication

By providing your phone number, email address, or WhatsApp contact, you may receive order updates, delivery notifications, promotional messages, product launches, offers, and brand communication from Ishwari Vastra.

You may opt out of promotional communication, but transactional messages related to order, payment, delivery, refund, return, or customer support may still be sent.

18. Third-Party Services

Our website may use third-party services such as:

• WooCommerce
• Shiprocket Checkout
• payment gateway providers
• courier partners
• Google Analytics
• Meta/Facebook Ads
• email/SMS/WhatsApp communication tools
• hosting providers
• analytics and marketing platforms

Ishwari Vastra is not responsible for the independent policies, actions, or technical failures of third-party providers.

19. Limitation of Liability

To the maximum extent permitted by law, Ishwari Vastra will not be liable for:

• indirect loss
• loss of profit
• loss of opportunity
• website downtime
• courier delay
• payment gateway failure
• internet failure
• third-party service failure
• minor product variation
• customer misuse of product
• damage due to wrong washing or care

Our liability, if any, shall be limited to the amount paid by the customer for the specific product in dispute.

Nothing in these Terms shall limit rights available to customers under applicable consumer protection laws.

20. Indemnity

You agree to indemnify Ishwari Vastra, its founder, employees, representatives, service providers, and partners against claims, losses, damages, costs, or expenses arising from:

• misuse of website
• violation of these Terms
• fraudulent order
• false information
• misuse of product
• breach of law
• infringement of third-party rights

21. Force Majeure

Ishwari Vastra shall not be liable for delay or failure caused by events beyond reasonable control, including:

• natural disasters
• floods
• fire
• strikes
• riots
• war
• government restrictions
• pandemic
• courier disruption
• internet failure
• payment gateway outage
• supply chain disruption

22. Changes to Terms

We may update these Terms & Conditions from time to time.

The updated version will be posted on this page with a revised “Last Updated” date.

Continued use of the website after updates means you accept the revised Terms.

23. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Subject to applicable consumer protection laws, courts at Gurugram, Haryana shall have jurisdiction over disputes arising from these Terms or use of our website.

24. Contact Us

For any questions regarding these Terms & Conditions, please contact:

Email: care@ishwarivastra.com
WhatsApp: 9818293784
Address: Flat No. 5082, Zara Rossa, Gurugram, Haryana, India